Zero retail-cannabis incidents across 12 monthsat a SoCal dispensary — here’s the post mix.
Mission Protection Servicesruns a continuous armed-plus-unarmed officer rotation for a multi-licensed California retail cannabis operator under our BSIS Private Patrol Operator license (PPO 126825). The same GPS-stamped dashboard, the same written post orders, the same Metrc- and CCR §5040-aligned logging the operator’s regulator pulls verify on first request. Same-day quote, same-day deployment inside the LA / OC / IE / SD / Riverside basin.
Headline metric
12 months · 0 incidents
Continuous armed + unarmed officer presence at a single licensed storefront — Metrc- and CCR §5040-conformant post orders, GPS-stamped sweeps, real-time incident stream in the operator’s dashboard.
- California BSIS-licensed officers only
- Live, GPS-stamped guard dashboard
- No long-term lock-in — month-to-month
Site footprint
The dispensary, the license type, the hours, and the armed-plus-unarmed mix on post.
California retail cannabis runs under a separate compliance regime from generic commercial security. This page documents (with founder-fillable placeholders) the footprint we covered, the officers we staffed, and the post orders that survived every regulator pull during the engagement.
Licensed retail footprint
DUAL-LICENSED storefront footprint under California's Department of Cannabis Control (DCC) — Type 10 retail + Type 9 non-storefront front, single high-traffic location with regulated lobby, sales floor, and back-of-house vault.
Hours of operation
DAILY 9 AM – 11 PM coverage with a relief-rotation handoff at every shift change — a single post is never handed off without a paid overlap so the armed / unarmed cadence stays consistent across the day.
Armed / unarmed mix
A defensible mix tailored to California retail-cannabis compliance: unarmed concierge officers on the sales floor for de-escalation and customer screening, plus an armed patrol supervisor on rotation for cash-transport windows and end-of-night vault escort.
Posts covered
Four discrete posts — lobby greeter, sales-floor concierge, vault / cash-room escort, and perimeter check — each with its own written post orders, GPS sweep points, and incident thresholds the guard is briefed on at start of shift.
Posts simultaneously covered
4 discrete posts
Each post has its own written post orders, GPS sweep points, and incident thresholds — the operator’s compliance team has read access to the same dashboard the guards use, so post coverage is auditable in real time.
Engagement length
A continuous rotation with a paid-overlap handoff at every shift change.
The objection we hear most from multi-site cannabis operators is “guard continuity” — that the second-shift officer doesn’t actually know the site the way the first shift did. We solve it with a paid overlap, a written handover log, and a single supervisor responsible for both shifts.
Engagement start — founder overwrites with the actual contract date.
Computed from PLACEHOLDER.startedAtMonthsAgoat render — the page stays honest as the engagement ages.
Month-to-month contract — no long-term lock-in, no minimum term, no early- termination fee.
What the rotation actually looks like
A day-shift concierge and a swing-shift concierge hand off at 5 PM with a paid 30-minute overlap — vault inventory count, pending incident notes, and a sweep of the overnight post orders walked together before the second shift goes solo. The armed patrol supervisor closes each night with the vault’s outgoing cash transport, then briefs the opening concierge at 8 AM the next morning. The same supervisor owns the relationship at both ends, so the operator never briefs a stranger at shift change.
Site log and incident notes ship into the operator’s dashboard the moment the guard hits “end of watch” — nothing backfilled, nothing transcribed after the fact.
Quantified results
Incident count, response time, and the compliance pulls that didn’t find a finding.
Numbers below are founder placeholders — the file ships with the visible tag so nobody reads the page and mistakes a placeholder for a real client number. Replace the single PLACEHOLDERblock at the top of this file with the engagement’s actual metrics and the tags disappear.
0 / engagement
Reported incidents across the engagement window — the headline metric, defined as any reportable event in the operator's ledger (cash shortage, customer aggression, regulator inquiry, badge-in anomaly).
4 min
Guard acknowledgment time from incident flag to first on-site action — measured in the operator's dashboard, surfaced in the same view dispatch sees, and exportable as an incident-by-incident CSV.
6 clean pulls
Metrc seed-to-sale audits, CCR §5040 security-plan conformance checks, and local-AHJ site-plan reviews — zero findings across the engagement window.
Metrc seed-to-sale audit clean
Three consecutive DCC-mandated Metrc audits passed with zero discrepancies — our guards log every vault access with the Metrc transfer ID on the same line, so the chain-of-custody matches a regulator pull on the first try.
CCR §5040 security-plan conformance
Two rounds of CCR §5040 security-plan conformance checks (the operational ruleset that runs alongside Metrc) — no findings. Plan revision logs tracked in the same dashboard as the incident stream.
Local-AHJ site plan approved
One local-AHJ site-plan approval (city police department and county sheriff coordination) — armed officer assignments matched the AHJ-approved perimeter and reporting chain on first review.
Quote · routed to unarmed guards
Need a California cannabis-retail quote?
The form opens pre-selected to unarmed concierge officers — the standard California retail-cannabis default, since most dispensary floor officers are unarmed by regulator intent. Switch the service type to Armed in the form if the site carries armed officers, or to Executive Protection if you also need close protection for owner / VIP transport.
What we ask for
Three minutes of filling out, and we know enough to quote: licensed location (single storefront vs. multi-site), the armed / unarmed mix you’re staffing toward, hours of operation, and the regulator pulls you’ve already cleared (Metrc, CCR §5040, local AHJ).
- License type
- Hours
- Armed / unarmed mix
- Site address
- Rollout date
Form posts to the unarmed-guards team — same-day reply, usually within an hour during business hours. No phone tree. UTM param utm_source=cannabis-case-study rides through so dispatch sees the case study converting.